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SERVICE QUALITY RESEARCH
We design and manage any type of survey dedicated to identifying the customer journey in various industries, with a focus on customer satisfaction and profiling consumer needs
CUSTOMER SATISFACTION SURVEYS
We are best-in-class on Customer Satisfaction surveys developing the continuous surveys for large service companies, using real-time interview techniques across various touchpoints. We have extensive experience in the Travel, Telco, Financial Services, Public Administration and Energy sectors.
NET PROMOTER SCORE MONITORING
We carry out the most advanced surveys on consumer loyalty and their propensity to recommend to others the use of our Clients’ products and services, offering customized platforms for monitoring and displaying results.
QUALITY CONTROL
We manage objective checks on the provision of service levels and on compliance with quality standards for large companies operating in different sectors. We carry out Mystery Client and Mystery Shopping surveys, thanks to our national and international network of highly trained and professionalized assessors.